Camera & Lens Repairs 

Out of Warranty:  We will coordinate the repair of your equipment by outsourcing it to an authorized service center that specializes in your product brand. Our network of authorized service centres is well-equipped to handle repairs for a wide range of brands, such as Nikon, Canon, Sony, Fujifilm, Panasonic, Pentax, Ricoh, Olympus, Sigma and Tamron just to name a few. Rest assured, we will take care of all the necessary arrangements and promptly contact you with a detailed estimate.  

A non-refundable estimate evaluation fee (ranging from $25 to $75) is applicable but will be waived off from the total repair cost if the repair is eventually approved and carried out.   
Additional shipping and handling charges may apply based on your service coverage area.  

In Warranty: During the warranty period, you have the option to either work directly with the manufacturer or reach out to us for assistance. If your camera equipment experiences any manufacturer defect, the factory service centre will repair it at no cost to you under their terms and conditions. Please note that warranties have limitations and do not cover damages caused by impacts, water, moisture, sand exposure or misuse.  
There is a handling fee of $25.00 for this service. Additional shipping charges may apply based on your service coverage area. 

Mack Warranty: If you have already purchased a Mack warranty we can provide you with any information you need. If you wish for us to manage the claim on your behalf, we are more than willing to help.  
Please note that there is a handling fee of $35.00. Additional shipping charges may apply based on your service coverage area. 
For more information you can email us at repairs@vistek.ca You can check out https://mackcam.com/ for more information on the warranties we have available.

Studio Equipment Repairs

Our Toronto Service Centre offers service on most brands of studio flash/lighting equipment that we have sold over the last 20 years, including Elinchrom, Speedotron, Kino Flo, and newer brands such as, LedGo, Rotolight, and Arri. 
Our Toronto based certified technician will analyze and evaluate your equipment and provide a report and estimate for your approval. 

Our service team will do everything they can to get your gear back to you as quickly as possible. If parts need to be ordered there may be a substantial delay. Our certified pro lighting technician is qualified to answer your technical questions about studio flash, email us at repairs@vistek.ca .

MEET OUR SERVICE TECHNICIANS

We have experienced technicians on our team who offer service and support on Professional Video and Lighting product. 

OUR SERVICE & SUPPORT

We will service in-warranty and out-of-warranty products including Mack extended warranty products. Evaluations and estimates may take 2-5 days. Our service team will do everything they can to get your gear back to you as quickly as possible. If parts need to be ordered there may be a substantial delay.

Repair inquiries: repairs@vistek.ca

Chris Lewis has over 30 years of experience as a Professional Lighting Technician.

Chris’s technical knowledge exceeds any other technician in North America for most popular lighting brands. Chris can perform level 1 on a wide range of lighting equipment. That includes basic operations, diagnostics, determine if there is a major fault, clean, check over and firmware updates. Ask us about your Flash or Soft box, we may be able to assist.

• Arri
• Elinchrom
• Kino Flo
• Ledgo
• Nanlite
• Nanlux
• Lowel
• Speedotron
• Godox

Michael Wiensczyk has over 30 years of Professional and Broadcast Video Service experience.

Mike has Level 1 training on a wide range of broadcast and professional brands including Canon, Nikon, Blackmagic and Cinema Prime lenses. Level 1 - Basic operations includes calibrations, alignments, clean, check over, firmware updates and diagnostics to determine if there is a major fault.

• Sony Pro & Broadcast video product: PXW, PMW, VENICE.
• Panasonic Broadcast and Professional only.
• JVC Broadcast and Professional only.
• Tilta Mod Kits
• Lilliput Monitors
• Ronin gimbals
• Zhiyun gimbals
• ZEEN lenses