Live chat with us
 Monday to Saturday from 9am to 7pm EDT, and Sunday from 10am to 5pm EDT.
Curbside pick up
Safe, curbside pick up is now available in Toronto, Calgary, Ottawa and Edmonton!
Curbside rentals
Rentals orders are now being accepted for Toronto Curbside Pickup Only.
Shop Online
We are available 7 days from 9am to 5pm at websales@vistek.ca.

To help mitigate the current spread of COVID-19, to protect our employees and our community, all Retail Showrooms across Canada are currently closed until the Government lifts the current restrictions.
We are still accepting online orders! Order by web, phone or chat. (see below)
Rentals orders available for Toronto Curbside Pick-up only.
Our Photolab is closed: No new orders will be accepted until further notice.
Our Repairs department is closed: No new repairs will be accepted until further notice.


Curbside pick-up is now available for our Toronto, Edmonton, Ottawa and Calgary customers!

Pick-up hours are from 10am – 4:00pm Monday to Friday.

Please Note: Curbside Pick-Up is only available for In-Stock Items that are available at the retail location you select.
Plans to offer this same service for  our Mississauga location, are also underway and will be announced when available.
 

Pick up instructions.

  1. You will receive an email to let you know your order is ready for pick-up.

  2. When you arrive at the store, please park (or stand) in one of the designated Curbside Pick-up Stalls.
     The spaces will be marked by numbered signs in the store parking lot.

  3.  Call the store's phone number posted on the Curbside Pick-up signs, open your trunk and return to your vehicle.

  4. Please be prepared to show your government issued ID and order confirmation number through the closed window of your vehicle.

  5. We will place your order in your trunk along with a copy of the invoice.

  6. We will step back from the vehicle by 6 feet so that you can confirm that all of your invoiced items are present.

  7. If there is a problem please let us know, and if everything is great, give us the thumbs up! Please be patient and we will bring your order out as quickly as possible

  8. For customers without vehicles:  Please stand in one of our Curbside Pick-Up Stalls and call the phone number on the sign.  Our sales associates will direct you on our physical distancing safety protocol when they bring out your order, please follow their instructions carefully.
     

Select your product

Add as many products to your cart as you want and add to cart. Please note the stocking status on the product page, if it is not in stock, it will not qualify for pick up.

Select your location

Click Checkout, enter your address and you will be presented with a curbside pick-up option. Select the pick up tab in the shopping cart and then pick the store of your choice for pick up.

Complete your order

Once you complete your order you will recieve an order confirmation email. Once your order is ready for pick-up, we will notify you. You must show valid ID to pick up.

Here are some of the measures we’re taking to make our Curbside Pick-Up Safe:

  • Staff will be thoroughly trained on our “work safe” policies and sanitizing procedures for handling Curbside orders

  • Our Staff will be wearing personal protective equipment for their safety and yours

  • Customers will be encouraged to wear masks and gloves as well

  • Parking spaces will be used as pick-up stalls to avoid any customer line-ups

  • Pick-up stalls will be staggered to ensure minimum 2 meter distancing rules are respected

  • Customers will be required to open their trunk and then remain in their vehicles until we’ve safely placed their orders for final inspection

  • Customers without vehicles will receive special guidance from our staff to respect all social distancing rules during the pick-up process  


Thank you to all of our customers who have been supporting us through this challenging time.  We continue to ready our operations and staff for the next phase of re-opening and, look forward to the day when we can safely welcome you back in to our stores again.

Wishing you good health,
Your friends at Vistek
 


We are still Accepting Online Orders

  • Based on our daily volume of orders, our processing time is 1-3 business days.
  • Canada Post and all other couriers are slower than usual and will not guarantee delivery times.

Here are ways to keep in touch

  • Although our stores are closed, online sales are open and we are here to assist you!

    • Our phone lines are open Monday to Friday 9am to 6pm EST. – Call your local store.
    • Live Chat with our team 7 days a week. We are here for you Monday to Saturday from 9am to 7pm EST, and Sunday from 10am to 5pm EST. After-hours you can leave your info with our Chat Bot.
    • Web Sales (re: Online Order inquiries) is available 7 days a week from 9am to 5pm at websales@vistek.ca
    • To reach our Photo and Video Sales Team, you can call or email salesinquiries@vistek.ca
    • Commercial Solutions / B2B group is available Monday to Friday 9am to 5pm EST by phone or email at commercial@vistek.ca

   

For any inquiries regarding the above call these numbers and we will take care of you

Call Toronto

Call Missisauga

Call Ottawa

Call Calgary

Call Edmonton

416-365-1777 905-593-1777 613-567-4700 403-244-0333 780-484-0333