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Toronto Service and Support


Our Service and Support team does much more than repair your cameras, lighting and computers. Our Mac and PC certified technicians, installers, and electronics and mechanical repair technicians provide a wide range of services. They will set up, configure and install computer equipment, install studio lighting on-site, perform preventive maintenance on your computer, clean camera CCDs and much more — we even provide our customers with free technical phone support.

Toll Free 1-800-561-1777 | Email : service@vistek.ca

 


New! - We now offer CCD Cleaning (while you wait), Data Recovery and
Warranty Servicing at all of our Vistek Locations!



On-Site Studio Equipment
Set up and Install

If you need that expert assistance to set up any special studio equipment purchased from Vistek then simply call us to book an appointment. Our technician will come to your studio and set up the equipment properly and will provide you with any technical advice necessary

Vistek Value Added service.

Our value added service is what you always get when you have you computer serviced at Vistek. This service includes Internal cleaning of your computer and external cleaning of the case and display. Recommendation evaluation report includes diagnostic report, and a performance report that evaluates your hard drive storage. You will also receive a verbal review with the technician, as well as a follow-up call to ensure customer satisfaction.

 

Camera Replacement

If your camera becomes uneconomical to repair then we will help you with a replacement camera at a discount!

Simply select what you are interested in and we will give you a great price. Then let us dispose of your old camera in a green earth friendly manner.
We Do House Calls!

Our certified Apple Technicians will come right to your door to repair problems with your computer. Fixing corrupt file structure, cleaning up your hard drive, performing re-installations, and a complete diagnostic check are part of this service that will ensure your computer is working perfectly. Call to setup an appointment.

Memory Card Photo Image Recovery.

Vistek Service can recovers photos or images that have been lost, corrupted, erased, or accidently formatted from all types of memory cards. We use sophisticated software to recover the images and burn them to a CD or DVD usually within 1 hour. If your card is electrically damaged and can’t be detected or read at all we can provide an estimate to have the photos recovered by our photo recovery partner using a specialized interface.

Rates start at $50.00

Hard Drive Data & Photo Recovery

Our technicians have extensive experience recovering data from computer hard drives that have become corrupted and can no longer be read. It may be as simple as repairing the corruption which will return your hard drive to its normal operation. If the corruption is too severe then commonly we are able to recover your files and back them up onto another hard drive. This allows us to reinstall a new O/S and restore the data back onto your hard drive. Applications may require a reinstallation. In the event that your hard drive has failed and is not accessible, we can arrange to have your data recovered by our Data Recovery partner. They are capable of dismantling the drive and moving your platters to another working assembly if necessary. Please call us for more details.

Rates for evaluation $85.00

CCD Cleaning



Only $40

While you wait!

 

Vistek’s CCD cleaning service is one of the best services in Canada.

This service includes cleaning accessible dust from the rear element of your lens, the focus screen, the mirror, the mirror box and the shutter. Then we damp swab the CCD with certified cleaning fluids and swabs until the dust has been completely removed.
We confirm this by checking test images in Photoshop.

If you want to see if your camera has a dirty CCD,
click here.

 


Service Plan Procedure

If you have purchased a service plan and require service, we recommend you follow the procedure listed in the service plan pamphlet.
Call 1-800-393-9177 to generate a service request. You will be asked for your personal info to locate you in their system. Next you will be asked to provide the model, serial number, and problem you are experiencing with the equipment. Note if the problem is due to physical impact this will not be covered by the service plan, as per the terms and conditions. If you wish to have the item serviced through Vistek Toronto please indicate and provide ID number of 5188. You can then bring the item to us. Otherwise you will be directed to the nearest authorized service centre for your product. In the event that the estimated cost to repair your item exceeds the replacement cost, a new equivalent model will be offered.


For further assistance please email questions to service@vistek.ca



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Vistek Information

  • About Vistek
  • Vistek Store Locator
  • Customer Testimonials
  • Careers at Vistek
  • Link to Vistek.ca

Resource Centre

  • Rebates
  • Equipment Rentals
  • Leasing
  • Warranty Information
  • Industry Links
  • Events and Seminars

Customer Support

  • Help Centre
  • Service and Repairs Department
  • Privacy Policy
  • Safe Shopping Guarantee
  • Online Policies

Your Order

  • Login to cart
  • Shipping information
  • Return Policy
  • Your wishlist
©2012 Vistek Ltd. E&OE. Prices, specifications, and images are subject to change without notice. Manufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms. Prices are in Canadian Dollars. Customer service | Website Feedback
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