Service and Repairs

Our friendly Service team will assist you with all your equipment repairs.

 

Excellent service is what you can expect when you require repair assistance for your imaging gear.

Drop into our service center, give us a call or contact the store location nearest you to discuss your needs and how we can help you. We have technicians in-house in our Toronto Service Centre who service most lighting and video products.  If we do not service your product or brand, we outsource repairs to local authorized service centers or we work directly with the manufacturer. . In some cases, you may need to contact the brand support team first for troubleshooting and then we will assist. Details below. 

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Hassle-Free Warranty Claims

Feel free to deal directly with the manufacturer yourself or allow us to handle it all for you.  For a small handling fee, we will send your product out for service, handle all the paperwork and communicate with you until your repair is done. For DJI, Blackmagic Design, Wacom and Atomos product, you must contact their support team first to obtain a ticket number before you reach out to us for service.

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25% Rental Discount

If you can't be without your camera equipment while it's being serviced we've got you covered. You qualify for a 25% discount on a rental of your product while it is being repaired. If your product is not available, we will work with you to find an alternate solution.    

Sensor Cleaning

To book an appointment use the form below or visit one of our store locations. Bring in your camera with the “batteries fully charged” and we will complete the service “while you wait”
Sony sensor cleaning:  We do not provide this service in-house but we will send your camera out to have this done.  Sorry for the inconvenience.

Are you a Camera Club Member or Student? 

Receive a discount for all repairs. Just show a membership card. Save $10 on sensor cleanings as well.

 

Camera repairs

Out of Warranty: We will arrange to have your camera equipment repaired by outsourcing to an authorized service centre for your product brand. Our extensive resource of technicians can provide an estimate to service most brands, including Nikon, Canon, Fuji, Olympus, and Panasonic We do all the legwork and call you with an estimate.
Our Service team will arrange to have your camera equipment repaired by outsourcing to an authorized service center for your product brand.  Our resource of technicians will provide an estimate for your approval along with a report of the service required. Our handling cost for this service is $50.00

 In Warranty: You can deal directly with the manufacture or contact us and we will assist you. If your camera equipment fails due to a manufacturer defect during the warranty period, the unit will be repaired at no charge to you by the factory service centre.  Warranties are limited and do not include issues such as impact damage and water or sand exposure.   

 

How to Balance your Gimbals

We have a lot of customers asking about how to balance their gimbals, so we have compiles a page of youtube tutorials on how to balance gimbals

View the Guides

Video Repairs

 

Out of Warranty: We will arrange to have your video equipment repaired by outsourcing to an authorized service centre for your product brand. Our extensive resource of technicians can provide an estimate to service most brands. We do all the legwork and call you with an estimate. Our handling cost for this service is $50.00

In Warranty: If your product fails due to a manufacturer defect during the warranty period, the unit will be repaired at no charge to you by the factory service centre.  You can deal directly with the manufacturer or you can contact us and we will assist you. 

Sony Warranty Authorized Service Centre. 
  • Sensor cleaning on Sony Pro Broadcast cameras only. 
  • Repairs to all Sony Pro-sumer and Professional Broadcast Video Equipment
  • Calibrations & Alignments
  • Firmware updates
Canon Authorized Repair Depot
  • Authorized Level 1 repair/diagnostics on Canon C100, C300, C500 cameras

Studio Equipment Repairs

Our Toronto Service Centre offers service on most brands of studio flash/lighting equipment that we have sold over the last 20 years, including Elinchrom, Speedotron, Kino Flo, and newer brands such as, LedGo, Rotolight, and Arri. 
Our Toronto based certified technician will analyze and evaluate your equipment and provide a report and estimate for your approval. 

Our service team will do everything they can to get your gear back to you as quickly as possible. If parts need to be ordered there may be a substantial delay. Our certified pro lighting technician is qualified to answer your technical questions about studio flash, email us at repairs@vistek.ca .

Service Price List

Service Provided
Price
1 Hour DSLR CCD Sensor cleaning $69.99
1 Hour Sensor and lens cleaning $79.99
Lens cleaning $15
Filter Removal in-house $15
Lighting Equipment Repairs Estimate Provided
Sony Pro Video Repair Estimate Provided
Video Diagnostic Service Fee $75
Video Firmware updates $75
Camera firmware updates $30
Tripod repairs Estimate Provided

Contact us

Toronto Service Centre 416-365-1777 repairs@vistek.ca
Mississauga Service 905-593-1777 mississauga-service@vistek.ca
Ottawa Service 613-567-4700 ottawa-service@vistek.ca
Calgary Service 403-244-0333 calgary-service@vistek.ca
Edmonton Service 780-484-0333 edmonton-service@vistek.ca

Toronto Technicians 

Studio Lighting Tech: Chris Lewis
Pro Video Tech: Mike Wiensczyk

Liability

Vistek assumes no responsibility for loss of data during Memory Card recovery. 
Vistek assumes no responsibility for unclaimed items left with us 3 months after the notification of estimate or completion of the repair.