Excellent service is what you can expect when you require repair assistance for your imaging gear.
Drop into our service center, give us a call or contact the store location nearest you to discuss your needs and how we can help you. We have technicians in-house in our Toronto Service Centre who service most lighting and video products. If we do not service your product or brand, we outsource repairs to local authorized service centers or we work directly with the manufacturer. . In some cases, you may need to contact the brand support team first for troubleshooting and then we will assist. Details below.Contact Service
Hassle-Free Warranty Claims
Feel free to deal directly with the manufacturer yourself or allow us to handle it all for you. For a small handling fee, we will send your product out for service, handle all the paperwork and communicate with you until your repair is done. For DJI, Blackmagic Design, Wacom and Atomos product, you must contact their support team first to obtain a ticket number before you reach out to us for service.Contact Us
25% Rental DiscountIf you can't be without your camera equipment while it's being serviced we've got you covered. You qualify for a 25% discount on a rental of your product while it is being repaired. If your product is not available, we will work with you to find an alternate solution.
To book an appointment contact us or visit one of our store locations. Ensure your batteries are fully charged when dropping off your camera. We will complete the service within 1- 2 hours (Toronto Only). Please allow 2 days for our other stores.
Sony sensor cleaning: We do not provide this service in-house however we can assist and have it sent to Sony’s authorized technician. Sorry for the inconvenience.
Please be reminded that settings might be adjusted during this process. This is to ensure we test and clean the products to a high standard.
Are you a Camera Club Member or Student?Receive a discount for all repairs. Just show a membership card. Save $10 on sensor cleanings as well.
Out of Warranty: We will arrange to have your camera equipment repaired by outsourcing to an authorized service centre for your product brand. Our extensive resource of technicians can provide an estimate to service most brands, including Nikon, Canon, Sony, Fujifilm and Panasonic. We do all the legwork and call you with an estimate.
Our Service team will arrange to have your camera equipment repaired by outsourcing to an authorized service center for your product brand. We will provide an estimate for your approval along with a report of the service required. Our handling cost for this service is $50.00.
In Warranty: You can deal directly with the manufacture or contact us and we will assist you. If your camera equipment fails due to a manufacturer defect during the warranty period, the unit will be repaired at no charge to you by the factory service centre. Warranties are limited and do not include issues such as impact damage and water or sand exposure. Our handling cost for this service is $25.00.
Mack Warranty: If you have already purchased a Mack warranty we can provide you with any information you need. If you prefer us to handle the claim we can certainly assist you. Our handling cost is $35.00.
For more information you can email us at firstname.lastname@example.org You can check out https://mackcam.com/ for more information on the warranties we have available.
How to Balance your Gimbals
We have a lot of customers asking about how to balance their gimbals, so we have compiles a page of youtube tutorials on how to balance gimbalsView the Guides
Out of Warranty: We will arrange to have your video equipment repaired by outsourcing to an authorized service centre for your product brand. Our extensive resource of technicians can provide an estimate to service most brands. We do all the legwork and call you with an estimate. Our handling cost for this service is $50.00
In Warranty: If your product fails due to a manufacturer defect during the warranty period, the unit will be repaired at no charge to you by the factory service centre. You can deal directly with the manufacturer or you can contact us and we will assist you.
Studio Equipment Repairs
Our Toronto Service Centre offers service on most brands of studio flash/lighting equipment that we have sold over the last 20 years, including Elinchrom, Speedotron, Kino Flo, and newer brands such as, LedGo, Rotolight, and Arri.
Our Toronto based certified technician will analyze and evaluate your equipment and provide a report and estimate for your approval.
Our service team will do everything they can to get your gear back to you as quickly as possible. If parts need to be ordered there may be a substantial delay. Our certified pro lighting technician is qualified to answer your technical questions about studio flash, email us at email@example.com .
Service Price List* Please contact your local store for updated turnaround times.
|Blackmagic tilta screen modification||$280.00 + parts|
|DSLR CCD Sensor cleaning||$69.99|
|Sensor and lens cleaning||$79.99|
|Filter Removal in-house||$15|
|Video Diagnostic Service Fee||$75|
|Video Firmware updates||$75|
|Camera firmware updates||$30|
|Tripod repairs||Estimate Provided|
MEET OUR SERVICE TECHNICIANS
We have experienced technicians on our team who offer service and support on Professional Video and Lighting product.
OUR SERVICE & SUPPORT
We will service in-warranty and out-of-warranty products including Mack extended warranty products. Evaluations and estimates may take 2-5 days. Our service team will do everything they can to get your gear back to you as quickly as possible. If parts need to be ordered there may be a substantial delay.
Repair inquiries: firstname.lastname@example.org
Chris Lewis has over 30 years of experience as a Professional Lighting Technician.
Chris’s technical knowledge exceeds any other technician in North America for most popular lighting brands. Chris can perform level 1 on a wide range of lighting equipment. That includes basic operations, diagnostics, determine if there is a major fault, clean, check over and firmware updates. Ask us about your Flash or Soft box, we may be able to assist.
Chris is authorized by these Brand manufacturers to service and support their product line:
- Kino Flo
Michael Wiensczyk has over 30 years of Professional and Broadcast Video Service experience.
Mike has Level 1 training on a wide range of broadcast and professional brands including Canon, Nikon, Blackmagic and Cinema Prime lenses. Level 1 - Basic operations includes calibrations, alignments, clean, check over, firmware updates and diagnostics to determine if there is a major fault.
Mike is authorized by these Brand manufacturers to service and support their Professional and Broadcast products:
- Sony Pro & Broadcast video product: PXW, PMW, VENICE.
- Panasonic Broadcast and Professional only.
- JVC Broadcast and Professional only.
- Tilta Mod Kits
- Lilliput Monitors
- Ronin gimbals
- Zhiyun gimbals
- ZEEN lenses
|Toronto Service Centreemail@example.com|
Toronto TechniciansStudio Lighting Tech: Chris Lewis
Pro Video Tech: Mike Wiensczyk
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Vistek assumes no responsibility for loss of data during Memory Card recovery.
Vistek assumes no responsibility for unclaimed items left with us 3 months after the notification of estimate or completion of the repair.