Excellent service is what you can expect when you require repair assistance for your imaging gear.
Drop into our service center, give us a call or contact the store location nearest you to discuss your needs and how we can help you. We have technicians in-house in our Toronto Service Centre who service most lighting and video products. If we do not service your product or brand, we outsource repairs to local authorized service centers or we work directly with the manufacturer. . In some cases, you may need to contact the brand support team first for troubleshooting and then we will assist. Details below.Contact Service
Hassle-Free Warranty Claims
Feel free to deal directly with the manufacturer yourself or allow us to handle it all for you. For a small handling fee, we will send your product out for service, handle all the paperwork and communicate with you until your repair is done. For DJI, Blackmagic Design, Wacom and Atomos product, you must contact their support team first to obtain a ticket number before you reach out to us for service.Contact Us
How to Balance your Gimbals
We have a lot of customers asking about how to balance their gimbals, so we have compiles a page of youtube tutorials on how to balance gimbalsView the Guides
Out of Warranty: We will arrange to have your video equipment repaired by outsourcing to an authorized service centre for your product brand. Our extensive resource of technicians can provide an estimate to service most brands. We do all the legwork and call you with an estimate. Our handling cost for this service is $50.00
In Warranty: If your product fails due to a manufacturer defect during the warranty period, the unit will be repaired at no charge to you by the factory service centre. You can deal directly with the manufacturer or you can contact us and we will assist you.Sony Warranty Authorized Service Centre.
- Sensor cleaning on Sony Pro Broadcast cameras only.
- Repairs to all Sony Pro-sumer and Professional Broadcast Video Equipment
- Calibrations & Alignments
- Firmware updates
- Authorized Level 1 repair/diagnostics on Canon C100, C300, C500 cameras
Service Price List* Please contact your local store for updated turnaround times.
|DSLR CCD Sensor cleaning||$69.99|
|Sensor and lens cleaning||$79.99|
|Filter Removal in-house||$15|
|Lighting Equipment Repairs||Estimate Provided|
|Sony Pro Video Repair||Estimate Provided|
|Video Diagnostic Service Fee||$75|
|Video Firmware updates||$75|
|Camera firmware updates||$30|
|Tripod repairs||Estimate Provided|
|Toronto Service Centrefirstname.lastname@example.org|
Toronto TechniciansStudio Lighting Tech: Chris Lewis
Pro Video Tech: Mike Wiensczyk
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Vistek assumes no responsibility for loss of data during Memory Card recovery.
Vistek assumes no responsibility for unclaimed items left with us 3 months after the notification of estimate or completion of the repair.