SHIPPING INSURANCE TERMS & CONDITIONS
- Loss, damage, or non-arrival of any package or its contents which was not addressed correctly is not covered by the insurance. The insured/customer is responsible to ensure the correct shipping address in the vistek.ca order checkout page is without mistakes/errors.
- Address corrections after ordering and before shipping, may be sent to websales@vistek.ca
- The insured (customer) is responsible for tracking the shipment once the tracking number has been provided by Vistek through email.
- Cosmetic damages limited to the packaging where the intended good/product is not damaged, will not be covered by the insurance.
- Any package containing, gifts with purchase, gift cards or promotional items are excluded.
- Loss or damage arising out of dishonesty on the part of the insured or insured's employees will not be covered by the insurance.
- Surcharges, including but not limited to shipping costs, seller fees and processing fees are not included in any insurance claim.
- When shipping insurance is purchased from EasyPost on the Vistek website, you waive the right to seek a claim with any other insurance provider for the same shipment. EasyPost will not cover any package that is already being processed by other carrier insurance(s). Easy Post will not process any claims which are initiated, pending, or completed by another insurance provider.
- All claims regarding damage, must be reported to Vistek within five (5) business days (Monday through Friday) of receiving the shipment using the date of delivery or the date it was available for pickup at the courier depot, as listed in the online courier tracking system, as day one.
- All claims regarding a lost shipment are to be reported to Vistek within five (5) business days from the suggested date of delivery in the courier tracking system.
- All claims regarding a stolen shipment must be reported to Vistek within (5) business days from the date of delivery as listed in the courier tracking system.
Claim Process: Vistek will submit a completed Claim Form to EasyPost on your behalf.
For damage claims, you will send to Vistek
- A note stating the damage sufficient to substantiate loss
- Photos of the damage to the product and packaging (if applicable)
For lost or stolen packages, you will send to Vistek
- A statement that the package has failed to be delivered, with proof.
Claims regarding loss where the carrier's tracking records have the shipment marked as delivered will not be honored, unless documentation from the carrier is provided, which acknowledges a mistake in the tracking information, or if adequate proof is provided to support theft or mishandling.
For claims regarding damage, Vistek may request for the item to be examined and a repair quote to be issued and submitted to Vistek for review. If the repair service can restore the item to its intended condition, Vistek may choose to settle the claim for the value of the repair, rather than the full value of the item.
For claims regarding theft, stolen property or mis delivery, EasyPost may require;
- signature-required delivery and
- valid tangible documentation and/or evidence. Such valid documentation and/or evidence may include, without limitation: written acknowledgement of such theft, stolen property or mis delivery from the respective carrier; video footage, police report and/or other documentation and evidence.
EasyPost may request additional documentation or information during the claim process. Additional documentation or information may be requested from the recipient, carrier, manufacturer, warehouse, or any other 3rd party along the supply chain.
The maximum amount of insurance that can be purchased through Vistek is $5,000 per shipment.
- Once the Claim has been approved, EasyPost will process payment directly to Vistek’s account within thirty (30) days from the date approved.;
- If you do not receive a response from Vistek with a ticket number within forty-eight (48) hours, Monday to Friday (excludes Holidays), your claim has not been received by Vistek.
It is your responsibility to contact Vistek and ensure your Request for Insurance Claim has been received. Contact: websales@vistek.ca
No suit or action for the recovery of any claim under this Policy shall be sustainable in any court of law or equity unless commenced within twelve (12) months after you discover the occurrence which gives rise to the claim, provided, however, that if by the laws of the Provence within which this Policy is issued, such limitation is invalid, then any such claim shall be void unless such action or suit commences with the shortest limit of time permitted by the laws of that Provence.
This policy may be canceled at any time by your written request or by us upon thirty (30) days written notice, or the number of days if greater, required by the regulations in your Provence. However, such cancellation shall not affect any shipments already made for which reports and premium have been tendered by you and accepted by Vistek.
This Policy treats banded boxes and pallets of boxes as one single package. If a part of a pair or set is lost or damaged,
the insurance will only pay a reasonable and fair portion of the total value of the pair or set and NOT the total value.
This Policy is void if you have intentionally, fraudulently, or recklessly concealed or misrepresented any material fact or circumstance relating to this insurance.
This Policy overrides any previously existing forms and documents provided by EasyPost. Policy changes can only be affected by EasyPost.
EasyPost or Vistek may update, modify, alter or amend this Policy from time to time.
The yearly anniversary of the Policy inception date shall be regarded as the annual renewal date.